Terms & Conditions - Health Butler

Treatment Agreement: all agreements concluded between Health Butler VOF and a patient regarding a treatment. Patient: the counterparty of Health Butler VOF when entering into the treatment agreement. Treatment: all medical and cosmetic treatments performed by Health Butler VOF

Exceptions to general terms and conditions A deviation from these general terms and conditions is only valid if expressly and in writing agreed upon by Health Butler VOF The patient expressly waives the applicability of their own general terms and conditions.
Results of medical treatment All treatments performed by medical professionals fall under medical treatments. The treatment agreement (and therefore the treatments) constitute an obligation of best efforts and not a guarantee of results. Medical professionals employed by Health Butler VOF are registered with the relevant professional organization. Hereinafter referred to as “treatment providers.”
Results of cosmetic treatment The treatment providers have an obligation of best efforts to perform the treatments to the best of their knowledge and ability, but they do not guarantee specific results. We can never guarantee the results or a completely smooth outcome. Complications can always occur, such as infection, bruising, tissue necrosis, and numbness of the skin. Absolute symmetry in bilateral procedures cannot be guaranteed. Sometimes it may be necessary to perform a correction or touch-up to achieve a satisfactory end result. Depending on the type of treatment, this correction should take place within 14 – 28 days after the treatment date. However, this is not an obligation. In case of force majeure (which may include mandatory closure, pandemic, prolonged absence of the treatment provider due to illness), the performance of the correction or touch-up may be canceled. This additional correction may incur additional costs for you as a patient.
Execution of the treatment agreement Health Butler VOF will perform the treatment agreement to the best of its knowledge and abilities, and in accordance with the applicable guidelines of the health authorities and professional organizations (IGJ & NVCG). Health Butler VOF has the right to have certain tasks performed by third parties, if necessary for the proper execution of the agreement. Health Butler VOF does not require the patient’s permission for this.
Confidentiality Health Butler VOF is obliged to maintain confidentiality with regard to third parties not involved in the execution of the assignment. This obligation of confidentiality applies to all confidential information provided by the patient to Health Butler VOF The obligation of confidentiality does not apply if there is a legal obligation to disclose certain information. Health Butler VOF is authorized to use the information obtained for statistical purposes, ensuring that the information cannot be traced back to individual patients.
Information for presentation purposes Only with the patient’s written consent will Health Butler VOF use the information obtained for, during, and/or after the treatment (publicly).
Liability for personal belongings Health Butler VOF is not liable for any damage to or loss of patients’ belongings. The patient must take the necessary precautions to prevent damage to or loss of their own belongings.
Cancellation, appointment rescheduling, no-show, or non-attendance In this paragraph, non-attendance refers to cancellation, appointment rescheduling, no-show, or non-attendance. In the case of non-attendance for a surgical treatment, an advance payment of €250 will be charged. If the patient fails to attend the appointment, this payment will not be credited. In the absence of evidence to the contrary, the administration of Health Butler VOF is considered full proof that such an appointment was made. In the case of non-attendance by patients who have obtained a treatment agreement through a voucher or coupon, the right to treatment.
Unforeseen circumstances Unforeseen circumstances are circumstances that prevent the execution of the assignment and are not attributable to Health Butler VOF These include, among others: strikes in other companies; wildcat strikes or political strikes in the company of Health Butler VOF; an unforeseeable shortage of personnel; illness of a practitioner; departure of a practitioner; illness in the medical team; a general lack of necessary (raw) materials and/or other necessary items or services required to carry out the assignment; unforeseeable delays from suppliers or other third parties on which Health Butler VOF depends; general transportation problems and/or the cancellation and/or alteration of flights. These circumstances serve as examples of force majeure insofar as they make the execution of the assignment impossible or unreasonably difficult. If a circumstance occurs after Health Butler VOF should have already fulfilled its obligations under the assignment, Health Butler VOF still has the right to invoke force majeure. During the force majeure period, the obligations of Health Butler VOF are suspended. If this period lasts longer than three months, both parties have the right to terminate the agreement without any obligation for compensation. If Health Butler VOF has partially fulfilled its obligations at the time force majeure occurs, it has the right to separately invoice the part that has been performed. The same applies if Health Butler VOF can only partially fulfill its obligations. The patient is then obliged to pay this invoice as if it were a separate assignment. However, this provision does not apply if the part already performed or executable has no independent value. Both Health Butler VOF and the patient retain the right to reschedule the date and/or time of the treatment due to demonstrable special circumstances (force majeure).
Identity and provision of information The patient, based on the practitioner’s questions, shall provide the information and cooperation to the best of their knowledge, which is reasonably necessary for the execution of the treatment agreement. This also includes showing identification and completing the medical questionnaire. Each patient must always be able to identify themselves with a legally recognized identification document at the first request of Health Butler VOF If a patient is unable to show such identification upon request, Health Butler VOF is entitled to suspend the treatment agreement.
Termination or suspension of the treatment agreement Termination, dissolution, and/or suspension of the treatment agreement is possible if the patient behaves improperly or rudely towards Health Butler VOF, its employees, or the volunteers and/or fellow patients working there.
Payment for the treatment Payment for a procedure is to be made immediately after the procedure. Health Butler VOF has the right to suspend the execution of the treatment, both before the start of the treatment and during the process, until the patient has made the required advance payment to Health Butler VOF
Failure to pay Due to the fact that Health Butler VOF did not receive the full amount of the deposit on the invoice’s due date, the patient has defaulted on payment without any notice.
Collection of payments The patient is responsible for all costs incurred by Health Butler VOF for the collection, both judicial and extrajudicial. As long as Health Butler VOF handles the collection itself, the extrajudicial costs amount to 15 percent of the claim, with a minimum of 30 euros. If payment is not received within 7 days after the last (2nd) reminder, Health Butler VOF automatically submits the claim of this invoice to the collection agency. If Health Butler VOF engages third parties for the collection, the patient is liable for the total extrajudicial costs actually incurred by Health Butler VOF In the event of judicial intervention, in addition to the extrajudicial costs, the liquidated litigation costs are also borne by the patient. If Health Butler VOF is required to pay value-added tax on the collection costs, the mentioned collection costs will be increased accordingly.
Price changes Health Butler VOF reserves the right to change the rates of the price list without further notice. The new rates apply from the moment of announcement. If legal price regulations apply to a treatment, the prices of ongoing treatments remain in effect. The same applies to quotations, but only as long as the quotation is valid. If the patient responds after the indicated quotation date, the patient automatically agrees to the new price.
Set-off The patient is not entitled to offset when the patient’s counterclaim is legitimately contested by Health Butler VOF
Liability of Health Butler VOF The liability of Health Butler VOF, both for direct and consequential damages, and to the extent covered by its liability insurance, is limited to the amount paid out by the insurer. If the insurer does not make any payment in any case, or if the damage is not covered by the insurance, the liability of Health Butler VOF is limited to the amount of the invoice. Claims for compensation due to liability expire six months after the final check of the treatment by the practitioner.
Liability for damages covered by insurance Health Butler VOF also does not accept liability for damages for which compensation can be claimed under an insurance policy (e.g., through travel and/or cancellation insurance or health insurance).
Liability in the context of business or professional activities Health Butler VOF also does not accept liability for damages suffered by the patient in the context of the exercise of a profession or business (including damages for missed workdays and/or failure to arrive at the place of work on time).
Handling of complaints Health Butler VOF is affiliated with an accredited complaints and disputes committee called DOKH. This ensures that the clinic complies with the guidelines of the Dutch Healthcare Disputes Act (WKKGZ). The patient is obliged to comply with all instructions given by the practitioner to promote proper execution. Complaints must be reported in writing or by email to Health Butler VOF If there are any complaints, the patient can follow the complaints procedure on the Health Butler VOF website.
Treatment agreement Once the treatment agreement is signed, it is binding for both parties. The patient enters into a treatment agreement with Health Butler VOF – the practitioner is not a contracting party. Health Butler VOF reserves the right to have the scheduled treatment, procedure, or surgery performed by another qualified and competent practitioner.
Disputes governed by Dutch law All agreements between the patient and Health Butler VOF are governed by Dutch law. All disputes arising from the agreement between the patient and Health Butler VOF, to which these general terms and conditions apply, shall be settled by the competent court in the district where Health Butler VOF has its office.